We are committed to your complete satisfaction. We handle returns and exchanges on a case to case basis. Please contact us prior to sending the items back.  

 When you get your hair, please kindly check it as soon as possible.

*Within 7 days, accepting full refund or exchange. If for quality reason, we（could） charge shipping fee, if not buyer charge it.

*Within 7-30 days, only accept exchange, while you need to charge the shipping fee

* Customize orders are not accepted to do return or exchange when it completed, you might only receive 80% refund if want to cancel it during customization time. 

*Any item that has been altered chemically or physically no longer qualifies for an exchange.

*All hair must be returned in original package(unaltered, unworn, undamaged ), please put small value of the package of $15 to ensure we can get the hair via DHL , Don't Use USPS, it is not available.

*To process a return, please email:info@lavyhair.com with the reasons for your return request & your order number so that we may provide you with our return address.