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Shipping
We will send items out within 1 business day by DHL, after receipt of payment. Once your order has been shipped, you will receive a tracking number where you will be able to check the order status by www.dhl.com. During holidays, inclement weather, and big sales shipping may take a little longer but all customers will be notified of any delays. In order to make sure package safety, a signature is required for all of our orders to be delivered.
Delivery Time
United States & Canada: usually 2-3 days
Europe: usually 2-4 days
Africa & South America: usually 3-5 days
Not reach countries: Russia, Brazil, Israel etc.
Shipping fee is $25, over $400 shipping free. Remote places need to charge additional fee.
Transit Times: All orders ship from Guangzhou, China.
Package:
Order will be checked 3 times before package.Each bundle will be packed in PVC bag, labeled length. Then put into carton or DHL shipping bag.
Customized package is acceptable. we could provide label,hangtag,logo design service. please contact us if you need.
Refunds:
We are committed to your complete satisfaction. We handle returns and exchanges on a case to case basis. Please contact us prior to sending the items back.
When you get your hair, please kindly check it as soon as possible.
*Within 7 days, accepting full refund or exchange. If for quality reason, we（could） charge shipping fee, if not buyer charge it.
*Within 7-30 days, only accept exchange, while you need to charge the shipping fee
*Any item that has been altered chemically or physically no longer qualifies for an exchange.
*All hair must be returned in original package(unaltered, unworn, undamaged ), please put small value under $20 to ensure we can get the hair via DHL or EMS, Don't Use USPS, it is not available.
*To process a return, please email:info@lavyhair.com with the reasons for your return request & your order number so that we may provide you with our return address.
